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Terms and Conditions

for full details on our terms and conditions please contact us

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Pricing

Due to the ever changing market and our constant efforts to ensure our prices are competitive we cannot guarantee the accuracy of the prices upon this website, if the value of your order is higher or lower than stated above we will call or email you before proceeding with your purchase.

We reserve the right not to supply items for sale herein due to incorrect pricing within this website.

If you would like more information regarding our disclaimer, please don't hesitate to contact us.

Privacy

CRG Moto are committed to protecting your privacy. All information will be collected lawfully and in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons:

We will not e-mail you in the future unless you have given us your consent.

The type of information we will collect about you includes:

We will never collect sensitive information about you without your explicit consent and the information we have will be accurate and up to date. You can check the information that we have about you by emailing us. If you find any inaccuracies please let us know and we will delete or correct it for you.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

This does not affect your statutory rights as a consumer.

Delivery

All products will be shipped as soon as possible subject to credit clearance and availability of stock.

England, Scotland, Wales
We use either Royal Mail or courier services depending on package size. Please note that for parts of Scotland and Northern Ireland delivery will take 48 hours from despatch.

Delivery is free for the majority of the UK on orders over £20. Please contact us if you are unsure.

Europe and Rest of World
Delivery will be added at the checkout. We usually use UPS or DHL for overseas shipments.

Please note that all shipments to US and Rest of World destinations may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be.

Returns/Refunds

Return of Faulty Goods - All verified faulty goods can be either exchanged or refunded at the customers request. Please email or telephone if you are having problems with a product which we have supplied.

Refunds
All refunds will be made back to the card on which they were purchased and will be done at the earliest opportunity and in any case within 30 days of return of goods.

Cancellations
For UK orders you have the right to cancel your contract with us and obtain a refund. You must notify us in writing within 7 days of receipt of the goods, this can either be by email, fax or post. You may then arrange to return the goods to us within no more than 14 days. The goods must be received by us in the condition they left our warehouse i.e. in the original packaging and unused. The cost of the return carriage will not be refunded nor will any specially arranged services for which a charge has been made i.e. Saturday delivery.
Returns after this period will only be accepted at our discretion and by prior arrangement. This may incur an handling fee and a charge to cover our initial postage costs if this was included free with the order.
For International orders, returns will be at our discretion unless the goods are faulty.

Orders for CRG levers will be deemed to be custom orders according to the terms of the Distance Selling Regulations. Due to the enormous number of fitments, colours and lever lengths available, these will often be ordered direct from the factory to order as it is simply not possible to keep every option available. Returns on these items will be at our discretion as otherwise we can be left with fitments for old models or unusual colour combinations etc.

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